.zz-helpdesk .zz-form-label {
    font-size: 16px;
    font-weight: bold;
}

.form-tooltip {
    display: flex;
    align-items: center;
}

.info-icon {
    margin-left: 8px;
    background-color: #fff;
    color: #333;
    border-radius: 50%;
    border: 1px solid #333;
    width: 18px;
    height: 18px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 14px;
    font-weight: bold;
    cursor: pointer;
    position: relative;
}

.tooltip {
    visibility: hidden;
    background-color: #fff;
    color: #333;
    text-align: center;
    border: solid 1px #333;
    border-radius: 5px;
    padding: 5px;
    position: absolute;
    z-index: 1;
    top: 50%;
    left: 110%;
    transform: translateY(-50%);
    opacity: 0;
    transition: opacity 0.3s;
    white-space: nowrap;
    font-weight: normal;
}

.tooltip::after {
    content: "";
    position: absolute;
    top: 50%;
    left: 0;
    transform: translateY(-50%);
    border-width: 5px;
    border-style: solid;
    border-color: transparent transparent transparent #333;
    margin-left: -5px;
}

.info-icon:hover .tooltip {
    visibility: visible;
    opacity: 1;
}

.ticket_info {
    display: flex;
    flex-direction: column;
    gap: 10px;
    font-family: Arial, sans-serif;
    font-size: 14px;
    box-shadow: 0px 4px #f4f4f4;
}

.row_group {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 16px;
}

.row_group .left {
    width: 75%;
}

.row_group .right {
    width: 25%;
}

.column_group {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.label_group {
    display: flex;
    gap: 20px;
}

.ticket_info_label {
    font-weight: normal;
    margin-right: 5px;
    font-size: 16px;
}

.ticket_info_value {
    font-weight: normal;
    color: #444;
}

.ticket_image {
    max-height: 200px;
    max-width: 170px;
}

.image_input_label {
    padding: 8px 18px 8px 8px;
    border-radius: 8px;
    border: dashed 1px #666;
    box-sizing: border-box;
    margin-bottom: 0;
    margin-top: 8px;
    display: flex;
    align-items: center;
    cursor: pointer;
    width: 90%;
}

.image_input_label p {
    margin: 0 auto;
    font-family: Roboto;
    font-size: 12px;
    font-weight: normal;
    font-stretch: normal;
    font-style: normal;
    line-height: 1.5;
    letter-spacing: normal;
    color: #333;
}

.image_input_label .image_choose_btn {
    width: 94.4px;
    height: 32px;
    font-family: Roboto;
    font-size: 13px;
    font-weight: bold;
    font-stretch: condensed;
    font-style: normal;
    line-height: 1.85;
    letter-spacing: normal;
    color: #fff;
    background-color: #999;
    display: flex;
    align-items: center;
    justify-content: center;
    margin-left: auto;
}

.image_input_label .image_icon_mask {
    padding: 12px;
    border-radius: 8px;
    background-color: #f4f4f4;
}

.h-line {
    width: 100%;
    height: 1px;
    background-color: #f4f4f4;
}

.ticket-log-container {
    font-family: Arial, sans-serif;
    max-width: 600px;
    margin: 20px auto;
    padding: 10px;
    border: 1px solid #ddd;
    border-radius: 5px;
    background: #f9f9f9;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.ticket-log-entry {
    margin-bottom: 20px;
    position: relative;
    padding-left: 20px;
}

.ticket-log-entry:last-child {
    margin-bottom: 0;
}

.log-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 5px;
}

.log-action {
    font-weight: bold;
    font-size: 1.1em;
    color: #333;
}

.log-date {
    font-size: 0.9em;
    color: #888;
}

.log-line {
    position: absolute;
    top: -8px;
    left: 5px;
    width: 2px;
    height: calc(100% + 20px);
    background: #ddd;
}

.ticket-log-entry:first-child .log-line {
    background: none;
}

.ticket_state_color {
    display: inline-block;
    width: 12px;
    height: 12px;
    border-radius: 50%;
    margin-left: 4px;
    vertical-align: middle;
}